Voice user interfaces have been mainstays in accessibility for more than 35 years, and are now gaining momentum in the mainstream marketplace. As experience designers and companies investing in this space, how do we consider the impact of our decisions in everything from conversation structure, gender bias in voice selection and naming conventions, voice-forward to multi-modal interfaces and beyond? Bring your experience and ideas on how we might work to empower and democratize information and services, rather than construct barriers through systematic exclusion.
Carissa Merrill is an Experience Strategist with a background in Voice UX and Accessibility. She has worked in FinTech, healthcare, education and retail industries and believes in the power of technology and inclusive design to democratize information.
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